Service Writer

We are a dynamic organization that strives for maximum customer service and satisfaction. We have a full-time Service Writer position that we are looking to fill. The successful person will be an energetic, customer focused, self-starter. We provide all required training.

Role and responsibilities:
Delivering a high level of customer service.
Communicating with customers and understanding what their needs are for machine service and maintenance.
Keeping customers up to date on the status of their work order progress.

Booking in and keeping an up to date service schedule of appointments.
Communicating with the parts department on parts needing to be ordered.
Communicating with the sales department on machines coming in and out for resale.
Communicating with the shop technicians on their daily shop needs.
Looking up and picking parts for the jobs coming in and out of the shop.
Communicating with and following OEM’s warranties and procedures.
Communicating with insurance companies for customer insurance claims.

Finishing invoices and collecting payment.

Full time Monday to Friday (8:30-5:30) and some Saturdays (9-12)
Pay based on experience
Health benefits included

Requirements:
Experience delivering a high level of customer service results
Experience with service writing and parts sales is an asset
An appetite for continuous learning and knowledge
Excellent verbal, written and effective listening skills
Experience working under pressure and setting priorities
Computer experience mandatory.