Customer Care Associate

Are you interested in helping Manitobans get connected to the province’s leading Internet Service Provider? You can help people become more connected than ever with Valley Fiber Ltd. Valley Fiber Ltd is a full-service company offering dedicated fiber optic internet, TV, and digital phone for people across the province. We’re growing fast, and we’re looking for talented people join us!

As a Customer Care Associate, you play a pivotal role in fostering positive relationships with our customers through exceptional service. This dynamic position involves engaging with customers via phone calls and emails, addressing inquiries, and providing comprehensive support on Valley Fiber's products and services. This position reports to the Customer Care Manager.

What We Offer :
- Comprehensive benefits package
- Staff discounts on internet service and at select local businesses
- Opportunities for professional development, increased responsibility, and advancement
- Opportunities to work on big projects that have a lasting impact on the daily life of Manitobans

What You'll Do:
- Proactively engage with customers through phone calls and emails, ensuring a seamless and delightful experience.
- Perform various administrative tasks, participate training and continuing education initiatives and coaching/ service skills enhancement.

Who You Are:
- Previous experience in customer service or call centre environments.
- Proficient in the Microsoft Office suite.
- Knowledge of French or other languages is an asset.
- Exceptional verbal and written communication skills.
- Thrives in a fast-paced office environment and excels under pressure.
- Maintains a friendly and positive attitude, exhibiting a high degree of
professionalism.
- Handles highly sensitive information with discretion.
- Works effectively both independently and collaboratively as a team player.
- Meticulous attention to detail and effective problem-solving capabilities.
- Highly flexible, adapting to changing priorities with ease.
- Self-motivated, capable of completing tasks with minimal supervision.

Working Conditions:
- Comfortable working on internal systems for extended periods.
- Adaptable to both office and remote work environments as needed.

We thank all those who apply, however only those selected for further consideration will be contacted. Please submit your resume to hr@valleyfiber.ca.

Valley Fiber does not discriminate against individuals who have a disability or based on their culture, nationality, ethnicity, gender, or religion. Valley Fiber strongly encourages individuals from minority-groups to apply and is willing to reasonably accommodate where possible.