Desktop Support Technician

Desktop Support Technician
Full-Time, Permanent
Winkler, MB
Starting salary - $43,716

We are currently looking for a Desktop Support Technician to join our Information Technology (IT) team. This role is based out of our Winkler branch, with travel to our branch network.

At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

At Access Credit Union, our values are straightforward:
• Do good
• Be better
• Own it
• Move forward

What will you be doing?
The Desktop Support Technician acts as the support between end users and the computer environments. Responsibilities include network maintenance; computer software and hardware installation; problem identification, resolution and reporting; information integrity and security; and the interpretation of user documentation and procedures. Timely and efficient management of issues including the evaluation, prioritization, escalation, resolution and tracking of issues from employee requests for assistance. 

Key Responsibilities:
• Install technology and security related equipment and software.
• Provide support and basic training to employees on the use of applications.
• Install, maintain and provide troubleshooting support for organizational technical, security and communication systems and programs.
• Resolve end-user IT incidents, such as password reset, software questions, PC hardware problems, Internet connectivity, configurations etc.
• Provide one-on-one end-user support and problem resolution by phone, e-mail, and other vehicles of communication.
• Identify trends and trouble spots to conduct proactive maintenance or repairs.
• Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Implement technical changes with the least disruption to the organization.

What do you need?
• Grade 12 diploma or equivalent  
• Valid class 5 Manitoba Driver’s license and access to a vehicle
• Post-secondary education in Information Technology 
• CompTIA A+ 
• MCP or MCSE certifications 
• Cisco CCNA or equivalent 
• Minimum two years of direct work experience in an IT support capacity 
• Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications 
• Able to quickly analyze issues and determine best course of action using available resources 
• Sound judgment to escalate issues to senior members within the IT organization 
• Knowledge of IT management software tools 
• High degree of resourcefulness, flexibility, and adaptability

Are you ready to?
• Be an ambassador for our brand, values and products
• Ensure things get done efficiently
• Go home each day feeling accomplished
• Challenge the status quo
• Build a career
• Continue learning

If you are interested in this position, apply today at accesscu.ca/careers. Application deadline is May 8th, 2024.

We welcome diversity, value inclusion, and take pride in our vibrant corporate culture. Our team is a reflection of the members we serve and the communities we live in.

Access Credit Union welcomes applications from people with disabilities. Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.