Client Relations & Operations

At Impact Outdoor Advertising, we count on the client relations department to interact professionally with our valued clients when they have questions or concerns. We’re looking for a highly skilled client service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. This person should also have experience in sales, as the opportunity may arise to promote company products and services.

The most successful client service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, the representative will be integral in reinforcing our reputation for exceptional customer service

Responsibilities
Manage large amounts of incoming phone calls and emails
Generate sales leads
Identify and assess client needs to achieve satisfaction
Build sustainable relationships and trust with client accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take the extra mile to engage clients

Requirements and skills
Proven client support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Client orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Ability to solve problems, alleviate conflicts, and escalate tactfully
Ability to work individually and as a team member
High school diploma
Proficient in MS Outlook, Spreadsheets and Word
General computer knowledge

Please email a cover letter, resume and 3 references to impactoutdoor@outlook.com
or drop off in person at 324 1st Street, Winkler MB.