Volunteer - Emergency Response Team (ERT) member

Posted on December 15, 2016. Region: Brandon, MB

The Canadian Red Cross Society, a non-profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking an Emergency Response (ERT) Responder Volunteer for Disaster Management. Reporting to the Westman Community Outreach Coordinator, the ERT Responder volunteer provides emergency social services and basic needs, within Canadian Red Cross guidelines, to people affected by disasters in and around their regional area.

Key Responsibilities
• Assist in the set up, running and/or closing of a service within a reception centre, shelter or other site as directed by the ERT Supervisor;
• Conduct client needs assessment to determine immediate, short and long term needs of clients, as appropriate;
• Provide emergency social services, based on the National Disaster Assistance Guidelines;
• Provide comfort to clients;
• Provide referrals to partner agencies and other community based groups;
• Communicate and report on progress, as appropriate, to the ERT Supervisor;
• Complete necessary paperwork (i.e. Goods and Services Vouchers, Registration & Inquiry cards, daily statistics, activity logs, etc.);
• Participates in team planning and preparedness activities;
• Attends meetings and ensures readiness to respond.

The incumbent must have the commitment to the Fundamental Principles of the Red Cross Movement and model the core competencies of the CRCS: team excellence, service excellence, accountability and results focused.
• Must be 18 years of age;
• Valid First Aid certificate or willingness to complete is required;
• This position requires a satisfactory Canadian criminal record reference check;
• This position requires a satisfactory vulnerable sector check.

Skills & Abilities
• A valid provincial driver’s licence is an asset;
• Be able to provide an acceptable driver’s abstract;
• Strong communication skills in English, including verbal and non-verbal cues, active listening and clearly able to explain self;
• Customer service skills – provide comfort and care, patience in dealing with upset clients, solution oriented;
• Attention to detail – accuracy in completing forms, relaying information, completing necessary paperwork;
• Ability to work well within a team – share information, be helpful, respectful and approachable;
• Timely – takes initiative and ownership of work with little supervision;
• Ability to remain calm during crisis – stress management, responding decisively.

Working Conditions
• Potential for responding in disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odours, smoke, humidity, vulnerable clients).These stressful, rapidly changing environments have the potential to affect the overall well being of the responders on site;
• The incumbent may need to stand for several hours;
• The incumbent may need to lift up to 20 kg of relief supplies during preparedness activities and during response;
• Ability to respond during non-traditional hours (i.e. late night or weekends) and long hours of work in a demanding context;
• Ability to be on call when scheduled, as required.


Unit 1 - 817 Rosser Avenue
Brandon, MB

Job type: Volunteer