Volunteer - Personal Disaster Assistance (PDA) Team member
Posted on December 15, 2016. Region: Brandon, MB
The Canadian Red Cross Society, a non-profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking a Personal Disaster Assistance (PDA) Volunteer for Disaster Management. Reporting to the Community Outreach Coordinator – Westman, the PDA volunteer provides emergency social services and basic needs, within Canadian Red Cross guidelines, to people affected by personal disasters in and around their regional area.
• Fosters an environment of comfort and security for individuals impacted by disaster;
• Provides appropriate services based on the Technical Standards and the National Disaster Assistance Guidelines;
• Documents client needs using a Needs Assessment toolkit;
• Communicates progress, identifies situations requiring a case management approach and completes paperwork in a timely and accurate manner;
• Provides clients with referrals to partner agencies and other community based groups;
• Participates in preparedness activities at the community level, and attends meetings as required.
The incumbent must have the commitment to the Fundamental Principles of the Red Cross Movement and model the core competencies of the Canadian Red Cross Society: team excellence, service excellence, accountability and results focused.
• Applicants must be a minimum of 18 years of age or older;
• This position requires a satisfactory Canadian criminal record reference check;
• This position requires a satisfactory vulnerable sector check;
• Valid driver’s licence is required if driving for society business; acceptable driver’s abstract required if using Red Cross vehicle; access to transportation is preferred.
Skills & Abilities
• Good communication skills – verbal and non-verbal cues, active listening, clearly able to explain self and confirm understanding from client;
• Good customer service skills – provide comfort and care, patience in dealing with upset clients; active listening to understand needs; finding a solution and good communication so client understands services available and how to obtain;
• Attention to detail – accuracy in completing forms, giving information, completing necessary paperwork;
• Ability to work well within a team – share information, be helpful, respectful, approachable, build strong relationships;
• Dependable – timely, takes initiative and ownership of work, completes tasks without being asked or with little supervision;
• Ability to remain calm during a crisis – don’t allow emotions to get in the way, don’t take things personal, stay positive, respond decisively.
• Potential for responding in disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odours, smoke, humidity, vulnerable clients).These environments have the potential to affect the overall well being of the responders on site;
• The incumbent may need to stand for several hours;
• The incumbent may need to lift up to 20 kg of relief supplies during preparedness activities and during response;
• Ability to respond during non-traditional hours (i.e. late nights or weekends) and long hours of work in a demanding context;
• Ability to be on-call when scheduled, as required.
Job type: Volunteer