Customer Service Assistant

Customer Service Assistant
(NOC 64409 – Other customer and information services representatives)
Employer: Love Canada Immigration Consultancy
Location: Unit K11 999 36 St NE Calgary, AB T2A 7X6

JOB DETAILS
Salary: $20.00 hourly for 30 hours per week (6 days a week 5 hours per day)

Terms of employment: Permanent employment, Full time

Employment conditions: Day, Weekend, Shift, Morning (1 hour of unpaid break during shift)

Start date: Starts as soon as possible.

Vacancies: 2 vacancies

JOB REQUIREMENTS
Languages: English

Education: Secondary (high) school graduation certificate and completion of some college or other post-secondary programs may be required.

Experience: 7 months to less than 1 year experience in customer service (office setting) and sales.

Work setting: Private company, corporation or industry.

Specific Tasks/Responsibilities:
• Access and process information.
• Address customers' complaints or concerns.
• Answer inquiries and provide information to customers.
• Arrange for billing for services.
• Arrange for refunds and credits.
• Explain the type and cost of services offered.
• Issue receipts and other forms.
• Maintain records and statistics.
• Order office supplies and maintain inventory.
• Perform general office duties.
• Receive and log complaints.
• Receive payments.
• Advise clients on advertising or sales promotion strategies.
• Maintain and manage digital database.
• Initiate and maintain contact with the media.
• Consult with clients after sale to provide ongoing support.
• Answer clients' inquiries and provide information.
• Answer written and oral inquiries.
• Develop and organize workshops, meetings, ceremonies and other events for publicity and information purposes.
• Develop, implement and evaluate communication strategies and programs.
• Prepare and/or deliver educational, publicity and information programs, materials and sessions.
• Gather, research and prepare communication material.
• Co-ordinate special publicity events and promotions.
• Prepare or oversee preparation of reports, briefs, speeches, presentations, and website content.
• Explain procedures, risks and benefits to clients.
• Assist in the preparation of brochures, reports, newsletters and other marketing materials.
• Prepare contracts.

EXPERIENCE AND SPECIALIZATION
Computer and technology knowledge: Internet, MS Excel, MS Outlook, MS Windows, MS Word, MS PowerPoint, Electronic mail, MS Office, Social Media

Work conditions and physical capabilities: Attention to detail, Fast-paced environment, Repetitive tasks, Tight deadlines, Work under pressure

Own tools/equipment: Cellular phone

Personal suitability: Punctuality, Client focus, Efficient interpersonal skills, Excellent oral communication, Flexibility, Organized, Reliability, Team player, Initiative, Dependability, Judgement, Ability to multitask, Quick learner

HOW TO APPLY
Please submit a resume and an application letter.

By email: inquiry@lovecanadaic.com

By mail:
14 Valley Woods Landing NW
Calgary, AB
T3B 6A1

Do not send your application by any other method other than indicated above. Please submit using one method only and not repeatedly.