Customer Service Representative

About Portage Mutual
Portage Mutual Insurance is a trusted national property and casualty mutual insurance company. We have been owned by our policyholders since 1884 and proudly serve their interests by offering competitive home, automobile, commercial and farm insurance products. Portage Mutual has office locations in Edmonton (AB), Portage la Prairie (MB), St. Catharines (ON) and Bedford (NS) with products being 100% distributed by brokers across Canada. We greatly value our relationships with policyholders and brokers.

People at Portage Mutual
Working at Portage Mutual allows you to learn, grow and develop while collaborating with experienced and committed colleagues. We support remote, in-office and hybrid work arrangements while continuing to build diverse teams and a culture of inclusivity. We are growing and offer resources to empower both individual and team success. We are proud of the communities we serve and are rooted in making positive impacts within them.

What You’ll Do:
The Customer Service Representative serves as the first point of contact for clients and business associates both in-person and over the phone. The individual is responsible for general administrative tasks to support the office and fellow team members. The Customer Service Representative assists to support other administrative functions or special projects in the office as needed. Working under the supervision of the manager, the individual is responsible to ensure the tasks are completed in an accurate / efficient manner and consistent with company values.

Responsibilities:
• Communicating with clients, partners, suppliers, and colleagues in a
friendly, courteous and professional manner.
• Responsible for directing phone calls and enquiries.
• Responsible for sorting, distributing and maintenance of the electronic
department mailbox in MS Outlook.
• Sort and distribute physical incoming mail.
• Prepare all outgoing mail correspondence and courier deliveries.
• Create and prepare letters or other communications as requested to
support other office teams.
• Serve as a backup for other teams as it pertains to clerical, administration
or service activities.

Requirements:
• Candidates must reside in Canada and be authorized to work in Canada.
• Excellent verbal and written communication skills.
• Exceptional organizational skills and attention to detail.
• Excellent time management skills and ability to meet deadlines.
• Consistently displays a friendly, courteous, and professional manner.
• Must demonstrate working knowledge of Microsoft Office and MS Teams
skills.
• The ability to maintain a high level of confidentiality.
• High School Diploma or equivalent required.
• Minimum of a 2 year College Diploma in Administrative or related field; or
equivalent experience.

What We Offer:
• In-Office Work Arrangements
• Learn, Grow and Development Opportunities
• Competitive Compensation Package of Salary plus an Incentive Plan
• 24/7 Employee and Family Assistance Program
• Health, Dental, Critical Illness and Group Life Insurance Coverage
• Defined Contribution Company Pension Plan
• Paid Personal Days in addition to Vacation Time

If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply. We thank you for your interest in Portage Mutual Insurance, however, only those selected for an interview will be contacted. (No agencies please).

Portage Mutual Insurance is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. If you are selected for an interview and require accommodation, please advise the HR representative who will consult with you to determine an appropriate accommodation.