Guest Services/Cleaning Service Technician (Part-time)

Southport is looking to grow its dedicated team with the addition of a part-time Guest Services/Cleaning Service Technician. Working closely with the Services Coordinator, Properties and reporting directly to the Manager, Properties, the Guest Services/Cleaning Service Technician is responsible for:

• Providing exceptional customer service to our guests.
• Efficiently handling any function of the front office from the reception to guest accounting, reservations, telephones, and guest check-in and out, in accordance with hotel policies and procedures.
• Ensuring guest rooms and public areas are clean and well-maintained, while also assisting guests with their needs to ensure a pleasant stay. This position requires attention to detail, excellent customer service skills, and the ability to work efficiently in a fast-paced environment.

Key responsibilities:

• Accurately register all guests arriving at the hotel in compliance with hotel policies and procedures.
• Make room reservations and prepare guests keys, when necessary.
• Ensure all guest registration cards are correctly completed and filed appropriately.
• Charge all credit cards using point-of-sale authorization terminals.
• Respond promptly to guest requests and complains are resolved promptly and efficiently, escalating issues to management when necessary.
• Clean and maintain guest rooms according to established standards, including making beds, vacuuming, dusting, and replenishing amenities.
• Clean and maintain public areas, including hallways, lobbies, kitchen, and dining areas, to ensure a welcoming and clean environment for guests.
• Dust work surfaces, vending machines, ATMs, other furniture, and other horizontal and vertical surfaces, including blinds.
• Clean restrooms including toilets, urinals, partitions, sinks, counters, mirrors, floors, and walls and replenish restroom dispensers with paper products and soap.
• Clean entrance glass and other interior glass.
• Remove trash and recycling from containers and replace liners.
• Operate and maintain equipment such as vacuum cleaners and floor scrubbers.
• Conduct all work in accordance with company procedures, including safety, room and building security, time and attendance, and dress policies.
• Always maintain a professional and courteous demeanor, representing the hotel in a positive manner.
• Perform other duties as assigned.

Job Requirements:

• Previous experience in housekeeping or guest services preferred, but not required.
• Strong attention to detail and ability to work efficiently.
• Excellent customer service skills, with the ability to effectively communicate with guests and staff.
• Education and work history that demonstrates a strong work ethic.
• Must have the ability to work independently and as a team member.
• Must be detail oriented and care about quality while working at an efficient pace.
• Must be bondable and reliable.
• Physically able to be on your feet during an entire shift; walking, bending, stooping, twisting, reaching, pulling, pushing, kneeling, crouching, and be able to lift 35lbs.
• Must have valid Manitoba Class 5 driver's license.
• Clear Criminal Record Check.
• Cellular phone with Data plan.
• Ability to work evenings and weekends, with some week days, as required.
• Given the cultural diversity of our region, the ability to respect and promote a culturally diverse population is required.

Prior to the commencement of employment, the successful applicant will be required to provide proof of COVID-19 vaccination by providing a Government of Manitoba issued QR code and photo identification or providing proof of an exemption from the COVID-19 vaccination approved by the Government of Manitoba.

Join the Southport Team – as an employee of Southport, you will receive the following:
• Competitive wage
• Complimentary Gym Membership while employed by Southport.
• We’ll set you up for success by providing in-depth training with your team and mentors, working in partnership with our leadership team.
• You’ll enjoy special events, celebrations, and unique perks, specific to your role and work environment, that reinforce our commitment to creating a wonderful employee experience.
• Our unique rewards and recognition programs are designed to celebrate you, your contributions and promote your success.

Interested applicants are invited to submit their application online at www.southport.ca/careers.

Any questions regarding the job can be addressed to:

Southport Aerospace Centre Inc.
Attention: Human Resources
25 Centennaire Drive
Southport, MB R0H 1N1

Email: hr@southport.ca
Phone: 204-428-6031

This job posting will remain open until the position is filled. We thank all applicants for their interest; however, only those selected for an interview will be contacted.