Commercial Underwriting Supervisor

LOCATION: Altona or Winnipeg or Hybrid/Remote
SCHEDULE: Full-time
REPORTS TO: Commercial Lines Manager
DIRECT REPORTS: Commercial Underwriters, Commercial Underwriting Assistants

COMPANY PROFILE:

Red River Mutual is a progressive insurance company with a focus on our customers and employees. We believe everyone has a right to feel safe and protected, and to know that someone is looking out for them. So we treat our employees like family members – we’ll be honest with them, support them, offer a listening ear, admit when we’re wrong and be a positive force in their lives and in our communities.

PURPOSE OF POSITION:

The Commercial Underwriting Supervisor will act as an underwriter, as well as lead a team of underwriters to underwrite all applications for insurance in accordance with company policies and procedures. A Supervisor is responsible for the day to day management and development of their team, which may include performance management, reviewing individual applications of insurance, evaluating the degree of risk involved and suggesting recommendations or rejection of the applications. As a Supervisor you will be required to provide strong leadership and direction to all members of your team.

KEY RESPONSIBILITY AREAS:

Underwriting:

• Manage requests for quotes, renewals and endorsements
• Maintain knowledge of underwriting procedures, company rate manuals and other various coverages
• Enter policies and understand policy details by checking the policy on the policy management system
• Assess and accept/decline risk within underwriting guidelines and within your approved binding authority
• Consult and collaborate with stakeholders regarding unique or unusual risks to minimize adverse risk selection and to maintain the quality and profitability of the portfolio, and refer risks outside binding authority
• Collaborate with Account Managers to ensure corporate objectives and broker engagement is purposeful and meaningful
• Assist in building a sales environment within the department and teams
• Own the broker relationship; this includes commitments to broker visits and contact with key broker partners.
• Be a positive advocate and ambassador for Red River Mutual both internally and externally

Leadership:

• Set team goals that reflect the objectives of the department and business model of Red River Mutual
• To motivate, coach and hold accountable staff under your direction in the business.
  
• Administer timely performance reviews, assessing needs for education, rewards and setting direction.
• Approval of personnel time for your team as required
• Provide technical advice, training, mentoring and coaching to members of your team and brokers
• Manage the assigning of workflows and teams on a day to day basis and perform quarterly audits for your team
• Embody and influence the organization to have the following leadership competencies:
  • Team Player/Collaboration: Work collaboratively with colleagues, actively contributes to task teams. Gather input, genuinely value others’ ideas and expertise; willing to learn from others. Support and act in accordance to group decision. Work with others to resolve conflicts, by using problem solving and communication competencies.
  • Strong Communication Skills/Interpersonal skills: Speak and write clearly and effectively. Listen to others, asks questions to clarify and demonstrates skills in dialogue. Tailors language, tone, style and format to match the audience.
  • Emotional Intelligence: Understand the non-verbal cues during an interaction, and adjust communications accordingly.
  • Respect Diversity: Understand it takes people with different ideas, strengths, interests, and cultural backgrounds to make our company succeed. We encourage healthy debate and differences of opinion.
  • Nurtures growth: Committed to ongoing improvement of your own skills as well as your employees. Look for opportunities to coach/mentor your employees to produce the leaders of tomorrow.
  • Decision Making/Problem Solving/Critical Thinking: Identifies key issues in complex situations, and comes to the heart of the problem quickly. Gathers relevant info, consider impact, makes decision and propose course of action. Drive business results by using sound critical thinking skills and initiative to make it happen.
  • Motivate and Inspire People: Inspire and motivate others to be empowered by providing constructive feedback and mentorship, delegate’s responsibility, clarifies expectations, provides information, reviews work and provides feedback. Shows appreciation for effort and achievement. Give autonomy in important areas of their work and involves them when making decisions that affect them.

QUALIFICATION AND SKILLS:

• High school diploma
• CIP designation, or willingness to pursue
• Minimum 5 years of Insurance related experience; relevant product and industry knowledge
• Proven experience in customer service and managing the customer experience
• Management/leadership experience considered an asset
• Leadership, teamwork and collaboration skills
• Excellent written and verbal communication skills
• Strong problem solving, analytics and decision making skills
• Shows high flexibility and ability to adapt to change
• Customer service orientated
• Integrity with confidential and private personnel and customer information Primary location is Altona, which require travel dependent on applications location.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Accommodation for applicants with disabilities is available upon request any time during the recruitment process. Our Accessible employment policies and practices are available on request and in accessible formats. Applicants with disabilities can request accessible formats of communication and/or request an alternative method of applying for a position by contacting humanresources@redrivermutual.com or 1-800-370-2888 (toll free).