Patron Engagement Assistant - Casual (Competition #C24-05)

Cochrane Public Library (CPL) is looking for library lovers, relationship builders, and lifelong learners who would like to join our amazing team in providing outstanding service and experiences for our patrons! Our ideal candidate will be an all-around library champion with the skills necessary to build relationships with our patrons, identify their library needs, and provide personalized assistance and solutions in a variety of scenarios.

A friendly demeanor, positive attitude, and willingness to help and take on new challenges are a must in this role, as you represent CPL to our community and contribute to a fun, collaborative, and respectful workplace. We work as a team and practice our shared workplace values in all interactions with the public and with each other.

You will work to become knowledgeable and stay up to date with library materials, digital resources, program offerings, and many other services available at CPL so you can confidently share this information with patrons and provide the best service possible.

You will also be comfortable promoting and demonstrating the use of all technologies available at CPL (PC use, printing, scanning, photocopying) and the many available digital resources as you assist patrons with their technical challenges and questions. On the job training on specific equipment and programs used will be provided, along with ongoing opportunities for further skill development, but it is imperative that you can demonstrate an existing foundation of strong tech skills along with the confidence and willingness to share this type of knowledge in assisting others.

This role requires the ability to handle several types of tasks at a time and adjust quickly to changing priorities in what can be a very active and fast-paced environment. The ability to learn and follow policies and standard procedures is necessary, as well as the ability to apply critical thinking and good judgment to finding solutions for uncommon or challenging situations.

If you would like to work with us and think you are a good fit for this position, we would love to hear from you!

Job Description: The Patron Engagement Assistant is responsible for providing responsive and friendly customer service, including: membership services, information and readers’ services, collection support and various other related duties.

Education and Experience Required:
• Completion of general high school diploma or GED
• Equivalent education and/or experience may also be considered

• One to two years of customer service experience is required
• Demonstrated customer service skill set (communication, issue resolution, relationship development)
• Previous work experience in a library would be considered a strong asset

• Intermediate level of technological literacy skills
• Confident using a PC and experience navigating a digital file system (ie: Windows Explorer, Teams)
• Hands on experience using MS Office (Word, Excel, Outlook) and Internet browsers
• Familiarity with a variety of office equipment (photocopier, printer, scanner)
• Demonstrated ability to support others with technology-related challenges
• Experience with library-specific software and/or digital resources would be considered a strong asset

• Fluency in both verbal and written English
• Fluency in languages other than English is an asset

• Satisfactory Police Information Check

• Valid Alberta driver’s license (may be required); ability to satisfy insurance requirements

Schedule: This is a casual/on-call position with no regularly scheduled hours.

Start date: As soon as possible

Compensation: $20.10 to $21.35 per hour

To Apply: Please apply via email to HR Manager at hr@cochranepubliclibrary.ca and make sure to include your resume and a cover letter telling us why you would be a great fit for this position at Cochrane Public Library. The subject line of your email should include the Competition # for the position noted above.

Closing Date: This posting will close at 5pm on Friday May 10, 2024

*Please note that only those candidates selected for further consideration will be contacted

The Cochrane Public Library is strongly committed to diversity within its community and especially welcomes applications from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

The Cochrane Public Library is an equal opportunity employer. As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact hr@cochranepubliclibrary.ca