Supervisor, Member Services (Full-Time, Permanent) Grunthal

Supervisor, Member Service

Full time, Permanent; Grunthal

Starting salary - $48,533

Why should you join our team?

At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

At Access Credit Union, our values are straightforward:

Do good
Be better
Own it
Move forward

What will you be doing?

The Supervisor, Member Services (SMS) is a member-focused local Brand Champion who motivates, coaches and develops front line retail staff (MSR/DSR/Senior MSR). They foster an environment with a positive and consistent advice -based member experience that assists the

members and the branch in achieving goals.

Overseeing the daily workflow of the front line retail operations, they ensure that all established policies and procedures are followed. They are responsible to ensure adequate cash supplies and adherence to security procedures and mandatory reporting is completed in a timely manner for regulatory bodies. They support the branch as the back up to the Manager, Member Service or Managing Partner in their absence.

Key Responsibilities:

Establish performance standards in collaboration with the Manager, Member Service or Managing Partner; evaluate performance of staff; identify training and development needs; participate in and deliver disciplinary actions.
Organize, schedule and monitor member service activities to ensure that maximum service levels are being provided to members and that work flows smoothly.
Act as an ambassador for the credit union by being visible in the community through professional and personal involvement in various community groups and activities.

What do you need?

Minimum Grade 12
Post-secondary degree or diploma in Business Administration or equivalent in education and experience
Minimum of 2 years previous experience within the credit union
Leadership competency with high emphasis on quality of member service
Ability to develop employees in a coaching environment

Are you ready to?

Be an ambassador for our brand, values and products
Ensure things get done efficiently
Go home each day feeling accomplished
Challenge the status quo
Build a career
Continue learning

If you are interested in this position, apply today! Application deadline is May 24, 2024

We welcome diversity, value inclusion, and take pride in our vibrant corporate culture. Our team is a reflection of the members we serve and the communities we live in.

Access Credit Union welcomes applications from people with disabilities. Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.