Front Store Supervisor

SUMMARY:
Managing the customer service functions, including cash, cashiers and merchandising.
DUTIES & RESPONSIBILITIES:
Human Resources
 Ensures cashier/merchandising staff comply with all store policies and operating
procedures
 Trains cashiers/merchandisers in job functions
 Provides on-going guidance and instruction
Loss Prevention
 Ensures all loss prevention standards are implemented, manages daily cash office
inventory and cashier tracking, tracking sheets, PC Optimum procedures
Customer Service
 Ensures store employees present proper image to the public in accordance with Uniform
Policy and Dress Code Guidelines (ie. clean appearance, approved uniform, name badge)
 Answers enquiries regarding location of product, rainchecks, etc.
 Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
 Promotes the CSI Survey
Merchandising
 Ensures shelves are clean and organized with proper rotation
 Ensures product displays are set up and taken down as directed by the AFSM/FSM
 Monitors inventory level and informs AFSM/FSM
 Puts up and takes down flyer/event POP as per the POP Placement/Hot Spot documents
located on the In-Store Web
 Maintains cleanliness and ensure washrooms are stock with proper items throughout the
shift ie. toilet paper/paper towel
General
 Ensures standards of housekeeping and store image are maintained
 Complies with all Health and Safety requirements: supervises employees to ensure
correct work procedures are followed, communicates hazard information and control
procedures, consults employees and provides feedback to management, cooperates with
Health and Safety committee or representative, holds accountable any employees
reporting to them.
 May be asked to perform clerical and banking duties
 Complies with all store policies and procedures
 Complies with loss prevention policies and procedures and ensures they are executed in
the store
 Perform other duties as required including Cashier duties when necessary
 Runs the end of day for the POS system
 Responsible for opening and closing the store as per key holder duties (as required)
QUALIFICATIONS
Planning, Judgement and Decision Making
 Independent thinking as it relates to organizing store
 Problem solving is essential to ensure customer satisfaction
 Plan work to maximize efficiency and minimize costs
 Stock appropriate inventory levels
Experience
 Customer service oriented
 Computer literate
 Organized
 Efficient time management skills
 Familiarity with retail business
 Knowledge of products and supplies
 Commitment to providing customer service
WORKING CONDITIONS
 Ability to work flexible shifts which may include nights and weekends
PHYSICAL REQUIREMENTS
 Ability to lift up to 50 pounds
 Ability to climb ladder