Service Product Support

Farm King, a division of Buhler Trading Inc. a leading manufacturer of agricultural equipment for over 50 years, is currently accepting resumes for a Service Product Support Representative to join our team located in Morden, MB. We provide competitive wages, benefits, and a $300.00/year wellness plan. A criminal record check is required before hire.

Job Summary:
Provide dealer network with service support/information to assist with troubleshooting and repair of short line products. Provide assistance directly on the field in Canada and the USA.

Key Responsibilities and Duties:
• Provide dealers with technical assistance (in the operation of farm machinery/equipment) with different methods (field work, phone network, and emails).
• Support Territory Sales/Inside Sales, Product Marketing and Service Parts with technical issues
• Work with Engineering and Quality Departments to assist with product quality improvement
• Work with production to help resolve problems and improve product quality
• Attend meetings, develop technical documents and reports
• Visit dealers/customers and participate in Farm Shows, Demo’s and Field Days
• Be able to travel to the USA and Canada to support our customers. Must have a valid passport and the rights to cross the border freely.
• Be available to help other departments when requested by the management
Qualifications:
• Familiar in the operation of farm machinery or an ag background considered an asset
• Solid background in mechanical, hydraulic and electrical systems
• Excellent Problem solving skills
• Multi-task professional and strong customer service.
• Strong English; verbal and written communication skills
• Proficient at Microsoft Office, Excel, Word, Power Point and Lotus Notes
• High degree of accuracy and attention to detail
• Strong planning and organizational skills, ability to work under minimum supervision
• Must hold and maintain valid driver’s license
• Available to travel (about 50% to 75% of the working schedule), hold a valid passport, able to enter US
Working Conditions:
• Long periods of sitting, standing, bending, driving.
• Heavy lifting
• Conditions vary according to location
• Demanding, stressful