Member Associate

Posted on December 4, 2017. Region: Kenora, ON

Full-time Position

The Company
Copperfin is Northwestern Ontario’s largest locally owned credit union, with branches located in Ear Falls, Kenora, Sioux Narrows, Nestor Falls, and Thunder Bay. We are an equal opportunity employer that strongly supports internal growth opportunities.

The Opportunity
We’re looking for a responsible, motivated individual for the full-time position of Member Associate. This position will be located at our 2nd Street Branch in Kenora, ON.

Reporting to the Branch Manager, the Member Associate will provide a full range of services to members on a daily basis. This position requires excellence in meeting the needs of the member and enhancing the member relationship. Key responsibilities will include the following:

•Proactively provide solutions for members which may involve cross-selling the full range of products and services
•Identify the opportunities to refer sales to other staff and departments
•Process member requests for account openings, updates and closures
•Resolve problems with member accounts, respond to inquiries and analyze member needs
•Maintain a strong team-orientated working relationship with the Member Advisors
•Perform other duties as required to ensure we deliver superior member experience at Copperfin

The Individual
•Secondary School Diploma; Business Diploma with post-secondary diploma in business related field preferred, minimum of two years previous credit union experience or equivalent
•Proficiency with Microsoft Word and Excel
•Excellent member/customer service skills with strong communication and organizational skills
•Strong capabilities in judgment, decision-making and time management
•Ability to work closely with fellow employees in a team oriented environment
•Must be proactive in continuing education and upgrading in order to keep up to date with changes in the industry relating to job function
•Must be able to meet deadlines

The Salary
The salary for this position will commensurate with the skills and experience of the successful candidate.

Please submit your cover letter and resume by Friday, December 15th, 2017 to:

Norine Moorey
HR Coordinator
[email protected]
Copperfin Credit Union
346 Second Street South
Kenora, ON P9N 1G5

We thank all applicants; however only those selected for an interview will be contacted.
Upon request, accommodations are available for all parts of the recruitment process.


346 Second Street South
Kenora, ON

Job type: Full-time

Contact Information

Norine Moorey
Email: [email protected]

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