Inside Sales and Service Representative (full Time)

Posted on July 12, 2018. Region: Swift Current, SK

POSITION OBJECTIVE:

Support growth of the branch business by driving profitable sales growth and customer service through understanding customer needs and providing solutions for their businesses.

KEY DUTIES AND RESPONSIBILITIES:

The duties and responsibilities of this position include but are not limited to:

Demonstrates and excels in Acklands-Grainger Performance Drivers including but not limited to the following behaviours:

Wow the Customer – Know your customers; Earn your customer’s trust; Become your customers’ “go-to” person

Have A Winning Attitude – Play to win; Act with optimism & enthusiasm; Make courageous decisions

Drive For The Best Results – Set high standards; Take personal accountability; Deliver on commitments

Make The Team Better – Be collaborative; Build trust; Communicate openly & honestly; Listen & learn from others

Interact, respond and follow up with customers on a daily basis, promptly responding to all inquiries in a courteous and efficient manner

Sell a diversified line of products via phone, fax, email and over-the-counter, promoting Private Brands, NTS and eCommerce channels whenever possible

Contribute proactively to improvements in branch profitability and product Gross Margin.

Processing customer orders through the computer system, ensuring accuracy and prompt delivery

Support the sales team through up selling, service, pricing, delivery and inventory inquiries

Maintain a well-rounded knowledge of products sold

Promote Company products and services to customers and provide substitutions where required

Review open orders and backorders on a daily basis

Adhere to the 5S program and take an active role in the branch’s cleanliness and maintenance

Maintain knowledge and ensure compliance of safety policies and procedures of Occupational Health & Safety Act, WHMIS, Transportation of Dangerous Goods Act, and all related governing legislation

Provide leadership and ensure continued exceptional customer service by the branch team, when required

Support Branch Manager by assisting with everyday operational/administrative functions, when required

Other branch support related duties including but not limited to supporting the warehouse functions as required

Requirements :
REQUIRED EXPERIENCE AND QUALIFICATIONS:

A minimum of 1 to 2 years previous customer service experience is required

Demonstrates a strong work ethic and personal commitment to get the job done

Demonstrated focus on “wowing” the customer with exceptional service

Team-player and an ability to work independently

Knowledge of industrial and/or safety products is preferred

Superior interpersonal, problem solving and customer service skills to effectively build relationships

Strong communication skills, ability to convey message in an organized, clear and effective manner

A self starter, taking action to achieve goals beyond what is required

Strong time management and organizational skills, with proven ability to adhere to tight deadlines

Proficient computer skills and aptitude

Knowledge of dangerous goods and WHMIS regulations is required

Possession of a valid driver’s license and a reliable vehicle (if driving required)

Completion of High School Diploma/Post Secondary education or equivalent work experience

BASIC REQUIREMENTS PRIOR TO ROLE PROGRESSION:

Actively in this role for 1 to 2 years with consistent performance that meets or exceeds expectations

Demonstrates and excels in all AGI Performance Drivers (Wow The Customer, Have A Winning Attitude, Drive For The Best Results, Make The Team Better)

A strong aptitude for sales and exposure to selling would be an asset to progress into a seller role

Working knowledge of Branch P&L, inventory management and leadership is ideal if role progression is Branch leadership

Strong and demonstrated communication skills; effectively expressing ideas, both verbally and written

Acklands-Grainger strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members. As part of Acklands Grainger Inc. hiring process, pre-employment background checks will be required for all external candidates. Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role and/or a director role and above position.


Location:

1440 S Service Rd W
Swift Current, SK

Job type: Full-time

Contact Information

Alex Hopwood
Phone: 403 287 5626
Email: [email protected]

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