IT SUPPORT TECHNICIAN

Posted on September 10, 2019. Region: Steinbach, MB

IT SUPPORT TECHNICIAN

For nearly a century Providence has been a Christian academic community in the evangelical tradition that teaches people to grow in knowledge and character for leadership and service. Our vision is to become a leading Canadian Christ-centred university that transforms students into leaders of knowledge, character, and faith to serve Christ in a changing world.

POSITION OVERVIEW

Reporting to the Director of Information Technology, the IT Support Technician is focused on the day-to-day management of our IT infrastructure and support of users. The IT Support Technician works with the other members of the IT department to provide a reliable, secure and useable IT environment.

SUMMARY OF DUTIES AND RESPONSIBILITIES

(Note that duties for this position are shared with another technician)

MAINTAIN NETWORK SERVERS AND NETWORK INFRASTRUCTURE
• Maintenance and upgrades of physical network infrastructure & peripherals, e.g. cabling, switches, routers, Wi-Fi AP’s, servers, printers, UPS etc.
• Software installation, configuration and upgrades to above, including virtual servers
• Maintain and ensure integrity of data/disaster recovery, e.g. backups and replication

PERFORM NETWORK ADMINISTRATION TASKS
• Network account creation, modification, and deletion
• Email and phone/skype setup, configuration, and maintenance
• Manage access to shared resources such as files and printers

MONITOR AND MAINTAIN TECHNOLOGY USED IN OFFICES, CLASSROOMS AND PERFORMANCE AREAS
• Diagnose and solve hardware and software issues with computers, printers etc.
• Reinstall, reconfigure or upgrade software
• Maintain classroom A/V technology such as projectors, speaker systems, cameras, microphones, and cabling
• Monitor and replace consumables such as toner and projector lamps
• Keep an up-to-date inventory of office and classroom technology for tracking and insurance purposes

PROVIDE TECHNOLOGY SUPPORT TO STUDENTS, STAFF AND FACULTY
• Technical support for staff, faculty and students with hardware and software issues on office, classroom or BYOD devices
• Support for audio video conference calling for meetings and distance learning classrooms
• Set up and support the connectivity of a/v conference calls and configure Clear One units

PLAN AND IMPLEMENT TECHNOLOGY FOR UPGRADES AND PROJECTS
• Plan and implement technology replacement or upgrades
• Assess needs of a particular room or space and plan for technology that will help facilitate those needs
• Prepare a costs benefit analysis
• Research and purchase appropriate equipment within budget restraints
• Train end users and provide documentation where needed

PROVIDE SUPPORT FOR ON-CAMPUS EVENTS AND FACILITY RENTALS
• Set up the appropriate equipment for events and banquets on campus
• Serve as equipment operator when needed

PERSONAL COMMITMENT
• To be in good standing with a local church and have an enthusiastic personal faith commitment;
• Be committed to Christian higher education and to Christian ministry;
• Affirm the Covenant of Faith of Providence University College and Seminary as outlined in the Staff Handbook;
• Able and willing to uphold the Covenant Of Community Life and model conduct accordingly;

EDUCATION & QUALIFICATIONS
• Minimum 1 year in higher education - College or Technical school certificate in Computer Networking, Network Administration or Network Security preferred;
• Minimum 1 to 2 years of practical experience preferred;
• Work in a customer service environment is an asset;
• Industry certifications such as CompTIA Network+, Security+, Microsoft Certifications or are a definite asset (will be required with a reasonable timeframe);
• Experience with physical hardware installation and maintenance (servers, desktops, and networking hardware and cabling);
• Experience or ability to work with: Windows and Linux server configuration and maintenance, Hyper-V and VMWare virtualization, Router and switch configuration
• Experience installing operating system, and application software;
• Experience with a wide range of technology including computers, peripherals, personal devices and sound equipment.
• Proficient in MS Office 365;
• Experience with PowerShell scripting or programming is an asset

COMPETENCIES
• Customer service oriented;
• Strong troubleshooting ability;
• The ability to pick up new technologies quickly;
• Strong general technological understanding;
• Good time management and organizational skills;
• Confidentiality: Ability to exercise discretion and confidentiality with staff, students and financial information;
• Communication: Excellent skills both oral and written and interpersonal communication;
• Dependability: Reliable, responsible, and punctual;
• Teamwork: ability to work as part of a team and unsupervised;

WORK ARRANGEMENT
• Must be at work on time in the morning
• Physical ability to lift and carry computer equipment up to 50 lb. up and down stairs and climb a stepladder.
• Occasional evenings and/or weekend work may be required to support special events or in emergency technical situations.

Location:

10 College Crescent
Otterburne, MB

Job type: Full-time

Contact Information

Human Resources
Phone: 2044337488
Email: [email protected]

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